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Course overview
This CQI-certified PT209: Managing and Influencing Stakeholders course will provide practical skills development in influencing and managing stakeholders.
Learners will leave the course with the capability to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.
Learners will leave the course with the capability to explain to others how Managing and Influencing Stakeholders requirements relevant to their organisation can be used to develop and manage stakeholders.
Campus locations
What you'll learn
You will have the knowledge to:
- Ensure that problems and potential solutions are assessed from a customer/stakeholder point of view.
- Ensure that risks are assessed from a customer/stakeholder point of view.
- Ensure customer and stakeholder requirements are part of the scoping of problem-solving activities.
- Lead improvement teams in gathering insight on customer/stakeholder needs, developing appropriate measures and using appropriate tools for fact-based decision-making.
- Lead the selection of the most appropriate improvement tools and techniques for the problem-solving activity.
- Be a fact-based thinker and quality coach.
You will have the skills to:
- Reflect on how to apply their learning in the context of external and internal focus.
- Reflect on how to apply their learning in both business and supply chain assurance.
- Influence top management to review and address insights gathered on customer and stakeholder requirements, benchmarking and other data.
- Support improvement activities and projects through the influence of appropriate stakeholders.
- Reflect on how to apply their learning in the governance, assurance and improvement aspects of product, service and process excellence.
- Be a quality motivator.
Study method
- In-class
- Online
- Blended
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Duration study load
- 3 days
Entry requirements
It is recommended that you complete the following courses prior to completing PT209. FD108 Introduction to Stakeholder Communications; FD104 Introduction to Change Management.
Materials
All learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.
We will also provide loan copies of the necessary standards for use during the course.
For eCourses, all materials will be provided digitally through the eCourse platform.
Who's it for?
This course is aimed at those learners who wish to develop practical skills in the context of Managing and Influencing Stakeholders.
What does IRCA and CQI stand for?
IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.
About TPT Consultancy & Training
Auditing, Quality and Management Specialists
Over 30 years as your partner of choice
From humble beginnings in 1993, TPT has grown from a one-man-band consultancy to a leading global provider of bespoke training solutions.
As a premier global provider of bespoke training solutions, we specialise in aerospace, automotive, and CQI/IRCA management systems, offering tailored business improvement training. Our expertise is a driving force behind our clients’ operational success, providing targeted guidance and skills enhancement. With a focus on excellence in the aerospace and automotive industries, as well as CQI/IRCA standards, we empower organisations to navigate challenges effectively, ensuring they are well-equipped to achieve and sustain operational excellence in these specialised sectors.
We are proud to be approved by a number of professional bodies allowing us to deliver a comprehensive suite of CQI/IRCA auditor courses (including ISO 9001, ISO 14001 and ISO 45001). Additionally, we are TPAB-approved to deliver the sanctioned auditor authentication training required in the aerospace industry.
