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Course overview
If you’ve ever considered working as an IT Technician, but felt you lacked the knowledge or skills to launch your career, this might be what you’re looking for.
This course bundle is aimed at absolute beginners to IT who want to start a career as an IT Technician or just develop their skills in this area. The course assumes you have no technical knowledge of IT whatsoever. To understand what IT Technicians do and perform it at a technical level, you must first possess an understanding of basic IT literacy as well as certain technologies, which you will be taught through this course. Through this course, you will gain a series of globally recognised certifications from CompTIA and Microsoft, including the CompTIA A+, CompTIA Network+. You will also possess a set of technical skills you can apply to a vast range of IT job roles.
From the beginning, we teach you about basic IT literacy, basic software features and functions, basic networking, operating systems, and basic IT security. From there, the course steps up a notch focusing on these areas in more depth and exploring new areas such as cloud computing and Windows 10. As you progress through the various stages, your technician skills will gradually develop.
Job outcomes
- IT Technician
- Field Technician
- IT Support Technician
- IT Consultant
- Systems Administrator
- Network Engineer
- Network Field Engineer
- Network Deployment Engineer
- Network Operations Engineer
- Network Support Engineer
- Network Operations Center Engineer
- Network Consultant
- Network Technician
- Data Center Manager
Recognition
Study method
- Online
- Blended
- In-class
Awards
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Duration study load
As mentioned above, our courses are self-paced. Some people finish their course faster than others. Each certification course is between 12-30 hours. If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them. No matter what though, you will always have 12 months to complete your course.
Course features
- Expert Instructor-Led Training
- Visual Demonstrations & Multimedia Presentations
- Quizzes & Exam Simulators
- Social Learning & Networking
- Flash Cards & Educational Games
- Navigation & Controls
Features of MeasureUP practice tests:
- Questions are similar to exam questions, allowing you to test your knowledge of exam objectives
- Detailed explanations for both correct and distractor answers reinforce the material
- ‘Study Mode’ covers all objectives ensuring topics are covered
- ‘Certification Mode’ (timed) prepares students for exam taking conditions
- Instant, drill-down score reports tell you exactly the areas to focus on
Assessment
Certification exams included:
- CompTIA A+ 220-1101
- CompTIA A+ 220-1102
- CompTIA Network+ N10-009
- Microsoft Azure Fundamentals AZ-900
MeasureUP practice tests included:
- CompTIA A+ 220-1101
- CompTIA A+ 220-1102
- CompTIA Network+ N10-009
- Microsoft Azure Fundamentals AZ-900
Delivery
All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… anywhere in the world, providing you have access to a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will PowerPoint slides, illustrations, diagrams and give demonstrations to teach each class. Most lessons are also interactive, prompting the learner to participate. This might involve answering on-screen questions, participating in tasks.
Subjects
IT Concepts and Terminology
Understand the basics of computing
Understand basic terminology
Comprehend notational systems
Explain the value of data and troubleshooting
Infrastructure
Setting up and installing common peripheral devices
Applications and Software
Manage applications software
Understand various components of an operating system
Explain the purpose of methods of application architecture
Software Development
Comprehend programming language categories
Interpret logic
Understand the purpose of programming concepts
Database Fundamentals
Explain database concepts
Explain structures
Explain purpose
Understand methods used to interface
Security
Understand confidentiality
Understand integrity
Understand availability concerns of secure devices
Understand best practice methods of secure devices
CompTIA A+ 220-1101
Module 1 – CompTIA A+ 220-1101 Devices, Setups, and Installs
1.1 Introduction to the Course, Meet the Instructor
1.2 Appropriate Safety Procedures
1.3 PC Components
1.4 Guidelines for PC Disassembly
1.5 Motherboards
1.6 CPU Sockets
1.7 PCI Bus
1.8 Storage Bus (SATA and IDE)
1.9 Discussing PC Components
1.10 Common Connection Interfaces
1.11 Wired and Wireless Connection Standards
1.12 Install Peripheral Devices
1.13 Guidelines and Discussion for Installing Peripheral Devices
Module 2 – CompTIA A+ 220-1101 Displays and Multimedia Devices
2.1 Displays and Multimedia
2.2 Display Device Connections and Cables
2.3 Discussing Display Device Installation and Configuration
2.4 Troubleshoot Display Devices
2.5 Guidelines for Troubleshooting Display Devices
2.6 Discussing Display Device Troubleshooting
2.7 Install and Configure Multimedia Devices
2.8 Discussing Multimedia Device Installation and Configuration
Module 3 – CompTIA A+ 220-1101 Supporting Multiple Drive Types
3.1 Supporting Multiple Drive Types and Memory
3.2 Memory Types
3.3 RAM Types
3.4 Memory Modules
3.5 DIMM and SO-DIMM Technologies
3.6 Parity and ECC RAM
3.7 Memory Compatibility Issues
3.8 Discussing System Memory Installation
3.9 Install and Configure Mass Storage Devices
3.10 Storage Adapters and Cables
3.11 Solid State Drives
3.12 Guidelines for Installing Mass Storage Devices
3.13 Discussing Mass Storage Device Installation and Configuration
3.14 Install and Configure Removable Storage
3.15 Discussing Removable Storage Device Installation and Configuration
3.16 Configure RAID
3.17 RAID Configuration Options
3.18 Discussing RAID Configuration
3.19 Troubleshoot Storage Devices
3.20 Boot Failures
3.21 Discussing Storage Device Troubleshooting
Module 4 – CompTIA A+ 220-1101 Accounting for CPUs and Internal Components
4.1 Install Upgrade CPUs
4.2 Multiprocessing and Multicore Processors
4.3 Discussing CPU Upgrades
4.4 Configure and Update BIOS UEFI
4.5 Discussing BOIS-UEFI Configuration and Updates
4.6 Install Power Supplies
4.7 Discussing Power Supply Installation
4.8 Troubleshoot Internal System Components
4.9 POST and Boot Problems
4.10 Boot Troubleshooting and Log Entries
4.11 Motherboard Component Problems
4.12 Discussing System Component Troubleshooting
Module 5 – CompTIA A+ 220-1101 All About Network Theories
5.1 Wired Networks
5.2 Common Ethernet Network Implementations
5.3 Taps and Mirrors
5.4 Discussing Wired Networks
5.5 Network Hardware Devices
5.6 Switches
5.7 Power Over Ethernet
5.8 Discussing Network Hardware Devices
5.9 Wireless Networks
5.10 Access Points and Wireless Network Modes
5.11 Discussing Wireless Networks
5.12 Internet Connection Types
5.13 Wireless Internet Service Providers WISP
5.14 Discussing Internet Connection Types
5.15 Network Configuration Concepts
5.16 The TCIP-IP Protocol Suite
5.17 Internet Protocol and IP Addressing
5.18 Public and Private IP Addresses
5.19 IPv6
5.20 Discussing Network Configuration Concepts
5.21 Network Services
5.22 DNS
5.23 Dynamic and Static IP Configurations
5.24 DNS Records MX and A
5.25 Web Servers and HTTP-HTTPS
5.26 Discussing Network Services
Module 6 – CompTIA A+ 220-1101 Network Operations and Diagnostics
6.1 Configuring and Troubleshooting Networks
6.2 Network Connections in Windows
6.3 Install and Configure SOHO Networks
6.4 Configure SOHO Network Security
6.5 Firewalls
6.6 Port Forwarding and Port Triggering
6.7 Windows Firewall
6.8 Network Security and Embedded Appliances
6.9 Configure Remote Access
6.10 Discussing Remote Access Configuration
6.11 Troubleshoot Network Connections
6.12 IP Configuration Issues
6.13 Routing Issues
6.14 Discussing Network Connection Troubleshooting
Module 7 – CompTIA A+ 220-1101 Cloud and Virtualization Computing
7.1 Configure Client-Side Virtualisation
7.2 Hypervisors
7.3 Processor Support and Resource Requirements
7.4 Virtual Networks
7.5 Client-Side Virtualization
7.6 Cloud Computing Concepts
7.7 Internal and External Shared Resources
7.8 Cloud Service Options
7.9 Virtual Desktops
7.10 Software-Defined Networking (SDN)
7.11 Discussing Cloud Computing Concepts
Module 8 – CompTIA A+ 220-1101 Laptop Features and Troubleshooting
8.1 Use Laptop Features
8.2 Expansion Options
8.3 Discussing Laptop Features
8.4 Install and Configure Laptop Hardware
8.5 Discussing Laptop Hardware Installation and Configuration
8.6 Troubleshoot Common Laptop Issues
8.7 Discussing Troubleshooting Common laptop Issues
Module 9 – CompTIA A+ 220-1101 Syncing and Setup of Mobile Devices
9.1 Syncing and Setup of Mobile Devices
9.2 Connect and Configure Mobile Devices
9.3 Configure Mobile Device Network Connectivity
9.4 Mobile VPN Configuration
9.5 Email Configuration Options
9.6 Discussing Mobile Device Network Connectivity Configuration
9.7 Support Mobile Apps
9.8 Discussing Mobile App Support
Module 10 – CompTIA A+ 220-1101 All Things Printing
10.1 All Things Printing
10.2 Discussing Laser Printer Maintenance
10.3 Maintain Inkjet Printers
10.4 Discussing Inkjet Printer Maintenance
10.5 Maintain Impact, Thermal, and 3D Printers
10.6 Discussing Impact, Thermal, and 3D Printer Maintenance
10.7 Install and Configure Printers
10.8 Discussing Printer Installation and Configuration
10.9 Troubleshoot Print Device Issues
10.10 Install and Configure Imaging Devices
10.11 Discussing Device Installation and Configuration
CompTIA A+ 220-1102
Module 1 – CompTIA A+ 220-1102 Operating System Management
1.1 Introduction to the Course, Meet the Instructor
1.2 Identify Common Operating Systems
1.3 Microsoft Windows
1.4 Work and Education Features
1.5 Windows System Limits
1.6 Apple Operating Systems
1.7 Linux Disk and File Management
1.8 Discussing OS Types
1.9 Use Windows Features and Tools
1.10 Administrative Tools
1.11 Manage Files in Windows
1.12 System Hierarchies
1.13 File Attributes
1.14 Discussing Windows Features and Tools
1.15 Manage Disks in Windows
1.16 Discussing File Management in Windows
1.17 The Windows Disk Management Console
1.18 Discussing Windows Disk Management
1.19 Manage Devices in Windows
1.20 Device Manager
1.21 Discussing Windows Device Manager
Module 2 – CompTIA A+ 220-1102 Configuring and installing the OS
2.1 Configuring and Installing the OS
2.2 Installation Boot Methods
2.3 Disk Formatting and Partitioning
2.4 Networking Considerations
2.5 Post Installation Tasks
2.6 OS Installation Types
2.7 Unattended Installations
2.8 Maintain OSs
2.9 OS Updates
2.10 Anti-Malware Updates
2.11 Scheduled Backups
2.12 Task Schedulers part 1
2.13 Task Schedulers part 2
2.14 Install Windows 10 Demonstration
2.15 Discussing OS Maintenance
Module 3 – CompTIA A+ 220-1102 Tools to Troubleshoot and Maintain the OS
3.1 Install and Manage Windows Applications
3.2 Windows OS Tools
3.3 Application and Print Services
3.4 Task Manager
3.5 Manage Windows Performance
3.6 Windows Performance Management Tools
3.7 Troubleshoot Windows
3.8 Event Viewer
3.9 The System Configuration Utility
3.10 Troubleshooting Tips Boot Process
3.11 Troubleshooting Tips for Windows System Issues
3.12 Blue Screens and Spontaneous Shutdowns
3.13 Troubleshooting Tips for File and Memory Corruption
3.14 Safe Boot
3.15 System Repair Disc
3.16 System Restore
3.17 Guidelines for Troubleshooting Windows Issues
Module 4 – CompTIA A+ 220-1102 Network Management Tools
4.1 Network Management Tools
4.2 Network Connectivity
4.3 IP Addressing and Connection Types
4.4 Proxy Settings
4.5 Windows Client Configuration
4.6 Location Services
4.7 Firewalls
4.8 Network Troubleshooting
4.9 Remote Desktop Tools
4.10 Desktop Management and Remote Monitoring Tools
4.11 Discussion Topics
Module 5 – CompTIA A+ 220-1102 Sharing Resources and Wrights Management
5.1 Sharing Resources and Wrights Management
5.2 User Group Accounts
5.3 Local Security Policy
5.4 SSO and Credential Manager
5.5 Workgroups and Homegroups
5.6 Network and Sharing Centre
5.7 Network Share Configuration
5.8 NTSF File and Folder Permissions
5.9 Configure Active Directory Accounts and Policies
5.10 Domain Membership and Group Policy Objects
5.11 Basic AD Functions
5.12 Account Locks and Password Resets
Module 6 – CompTIA A+ 220-1102 Threats and Security Measures
6.1 Threats and Security Measures
6.2 Logical Security Concepts
6.3 Encryption
6.4 PKI and Certificates
6.5 Execution Control
6.6 NAC
6.7 Discussing Logical Security Concepts
6.8 Threats and Vulnerabilities
6.9 Types of Password Attacks
6.10 Discussing Threats and Vulnerabilities
6.11 Physical Security Controls
6.12 Discussing Physical Security Measures
Module 7 – CompTIA A+ 220-1102 Policies to Protect Data
7.1 Policies to Protect Data
7.2 Implement Security Best Practices
7.3 Guidelines for Implementing Security Best Practices
7.4 Discussing Security Best Practices Implementation
7.5 Implement Data Protection Policies
7.6 ACLs and Directory Permissions
7.7 Full Disk Encryption
7.8 Guidelines for Implementing Data Protection Policies
7.9 Discussing Data Protection Policies
7.10 Protect Data During Incident Response
7.11 Discussing Data Protection During Incident Response
Module 8 – CompTIA A+ 220-1102 Prevent Malware and Security Threats
8.1 Prevent Malware and Security Threats
8.2 Detect, Remove, and Prevent Malware
8.3 Trojan Horses and Spyware
8.4 Sources of Malware Infection
8.5 Best Practices for Malware Removal
8.6 Discussing Detecting, Removing, and Preventing Malware Infections
8.7 Troubleshoot Common Workstation Security Issues
8.8 Discussing Troubleshoot Common Workstation Security Issues
Module 9 – CompTIA A+ 220-1102 Supporting and Troubleshooting Mobile Devices
9.1 Supporting and Troubleshooting Mobile Devices
9.2 Secure Mobile Devices
9.3 IOT Internet of Things
9.4 Discussing Mobile Device Security
9.5 Troubleshoot Mobile Device Issues
9.6 Mobile Device Security Troubleshooting
9.7 Discussing Troubleshooting Mobile Devices
Module 10 – CompTIA A+ 220-1102 Implementing Operational Procedures
10.1 Implementing Operational Procedures
10.2 Environmental Impacts and Controls
10.3 Discussing Environmental Impact and Controls
10.4 Create and Maintain Documentation
10.5 Discussing Documentation Creation and Maintenance
10.6 Use Basic Change Management Best Practices
10.7 Discussing Change Management Best Practices
10.8 Implement Disaster Prevention and Recovery Methods
10.9 Discussing Implement Disaster Prevention and Recovery Methods
10.10 Basic Scripting Concepts
10.11 Discussing Scripting
10.12 Professionalism and Communication
10.13 Discussing Professionalism and Communication Skills
Module 1: Networking Concepts
1.1 Networking Overview
1.1.1-Activity-Creating a Network
1.2 OSI and DOD Model
1.2.1-Activity-Examining the OSI Layers
1.3 Networking Appliances, Applications and Functions
1.3.1-Activity-Using Online Proxies
1.4 Cloud Concepts and Connectivity
1.4.1-Activity-Creating Cloud Resources
1.5 Ports, Protocols, Services and Traffic Types
1.5.1-Activity-Examining ARP and ICMP
1.5.2-Activity-Examining DNS and Ports
1.6 Wireless Transmission Media
1.6.1-Activity-Configuring-WiFi
1.7 Wired Transmission Media and Transceivers
1.8 Network Topologies, Architectures and Types
1.9a IPv4 Network Addressing – Part 1
1.9b IPv4 Network Addressing – Part 2
1.9.1-Activity-Configuring Client IP Settings
1.9.2-Activity-Subnetting – Delta 128
1.9.3-Activity-Subnetting-Delta-64
1.9.4-Activity-Subnetting WAN Links
1.10a Modern Network Environments – Part 1
1.10b Modern Network Environments – Part 2
Module 2: Network Implementation
2.1 Implementing Routing Technologies
2.1.1-Activity-Setting Up Basic Routing
2.1.2-Activity-Adding Static Routes
2.1.3-Activity- Configuring Routing Protocols
2.1.4-Activity-Configuring Port Address Translation
2.2 Configuring Switching Technologies and Features
2.2.1-Activity-Connecting Devices with a Switch
2.2.2-Activity-Creating VLANs
2.2.3-Activity-Voice and Data VLANs
2.2.4-Activity-VLAN-Trunking
2.2.5-Activity-VLAN Routing
2.3 Selecting and Configuring Wireless Devices and Technologies
2.3.1-Activity-Creating a WLAN
2.4 Physical Installations
2.4.1-Activity-Managing Cable
O U T L I N E
2.4.2-Activity-Punching Down Twisted Pair
Module 3: Network Operations
3.1 Organisational Processes and Procedures
3.2 Network Monitoring Technologies
3.2.1-Activity-Exploring SNMP
3.3 Disaster Recovery (DR)
3.4 IPv4 and IPv6 Network Services
3.4.1-Activity-Implementing a DHCP Relay Agent-Part 1
3.4.2-Activity-Implementing a DHCP Relay Agent-Part 2
3.4.3-Activity-DNS-Part 1
3.4.4-Activity-DNS-Part 2
3.5 Network Access and Management
Module 4: Network Security
4.1a Network Security Concepts – Part 1
4.1b Network Security Concepts – Part 2
4.1.1-Activity-Exploring Encryption
4.1.2-Activity-Applying Authorisation
4.1.3-Activity-Testing a Honeypot
4.2 Network Attacks
4.2.1-Activity-Launching a Denial of Service Attack
4.2.2-Activity-Phishing for Credentials
4.2.3-Activity-Deploying a Malicious Charging Cable
4.3 Network Defence
4.3.1-Activity-Implementing ACLs
Module 5: Network Troubleshooting
5.1 Troubleshooting Methodology
5.2 Common Cabling and Physical Interface Issues
5.2.1-Activity-Selecting the Right Cable
5.2.2-Activity-Crimping an RJ-45 End on a Cable
5.3 Network Service Issues
5.3.1-Activity-Troubleshooting a Routed Network
5.4 Performance Issues
5.5 Troubleshooting Tools and Protocols
5.5.1-Activity-Using Command Line Commands
5.5.2-Activity-Using NSLOOKUP and DIG
5.5.3-Activity-Using NMAP
5.5.4-Activity-Troubleshooting Using CDP and LLDP
5.5.5-Activity-Testing a cable
5.5.6-Activity-Toning a cable
5.5.7-Activity-Using a Spectrum Analyser
5.5.8-Activity-Testing a Fibre Optic Cable
5.5.9-Activity-Using Network Device Commands
5.6 Course Closeout
Module 1: Introduction
Instructor Introduction
Course Overview
Expectations
Module 2: Cloud Fundamentals
What is the Cloud
Basic Terms
Types of cloud computing
Cloud Service Models
Module 3: Azure’s Architecture
Regions and Availability
Resource Groups and Management
Azure Marketplace
Demo- Azure Console Exploration
Module 4: Compute
Virtual Machines
Containers
Demo – Containers
Functions
Demo – Functions
Windows Virtual Desktop and App Services
Module 5: Networking and CDN
Virtual Networks
Load Balancers
Gateways
Content Delivery Network
Network Security
Demo – Connecting two VMs
Module 6: Storage
Storage
Big Data and Analytics
Databases
Demo – SQL Database
Database Migration
Module 7: Azure Solutions
IoT
Demo – IoT Hub
AI
Serverless Computing
Module 8: Administration
Security
Identity and Access Management
Demo – Adding Users and Groups
Governance
Demo – Resource Locks
Privacy and Compliance
Module 9: Pricing and Service Level Agreements
Managing Costs
Demo – Pricing Calculator
Service Level Agreements and Service Lifecycles
Module 10: Exam Preparation
Exam Layout
Best Practices and Study Tips
Overview and Conclusion
Module 11: Review Questions
Module 11 pt 1
Module 11 pt 2
Module 11 pt 3
Module 11 pt 4
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